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"Diamond Members"

So I've worked for Hampton Inn for over a year now.  Since we are in the Hilton family we accept the Hilton Honors memberships.  For those who are unfamiliar with this there are 4 color levels: blue, silver, gold, and diamond.  I'm right now on my 7th day in a row of working and am considering no longer honoring Hilton Honors for the sake of my sanity and the good of mankind.  I don't know why it is that Diamond members seem to think that because of their little white card their shit don't stink!  Case in point:  last night a guest who is one of the aforementioned "Diamond Members" came to my desk with his wife (whose hair was jacked to Jesus) and wanted me to make him a reservation at another Hampton Inn for the rest of the week.  I get on the computer and proceed to try and make said reservation, but since it's a beach property and it is July 4th, shock and dismay they are sold out!  I tell him very politely that they are sold out and that I am very sorry.  He then whips out his "diamond card" and while brandishing it in my face proceeds to tell me that he is a diamond member and therefore we are required to give him a room no matter what!  He then makes me call the Hampton at the beach and explain to the front desk that he is a diamond member and so they should cancel someone's reservation to make room for him!  I didn't go as far as suggesting cancelling another person's reservation~why should that poor sod be screwed over for this dill hole?  The guy on the other end of the phone just laughed and said "we're sold out"....I got the feeling he understood my pain.  

You see, the only thing that this diamond card reveals to me is that they stay in a lot of hotels.  The card itself is white and plastic, it's not encrusted with diamonds, it's just a white card in which some genius decided to call "diamond" that gives assholes some macho ego trip and makes them feel like they are entitled to royal treatment.  What's really bad about this diamond crap is that they've also put "V.I.P" on the card so in the instances of a truly arrogant guest they will say "but I'm a diamond V.I.P"....also....just because you have this card does not mean you get some special discount!  It's a points card, not a groccery store discount card!  If I have one more guest say "I'm a diamond V.I.P so be sure to give me the best discount possible" I think I may whip out my scissors and cut their precious diamond V.I.P card just to show them how much it's really worth!

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( 15 comments — Leave a comment )
Jul. 4th, 2007 01:26 am (UTC)
Ugh! People do that to me all the time! Well, the Best Western Gold Crown Club. Pain in the ass! They think they get a discount. Nope, sorry, just points. They also think just because they show the card, I should know who they are right then and there. Nope, I've never seen you in my life. You need to fill out this registration card. "But I'm a GCC member!" Sorry, my computer is a little different than you think. Just because you've stayed here 60,000 years ago, doesn't mean I'm gonna have all your info in the computer!
Jul. 4th, 2007 01:29 am (UTC)
I hate those stupid things. I work at Hilton (I'm actually on the clock right now!) And I have so many people come up to me in their snooty voice "I'm a diamond VIP member, I want to be upgraded" You know, since there aren't 20 other diamond VIP members here. You aren't special, go home.

Though, I'm not sure if it works at Hampton, but if our hotel is sold out, all they have to do is call the diamond number and book a reservation. They'll even book reservations for them if we are sold out, so we end up walking guests, which really sucks.
Jul. 4th, 2007 01:34 am (UTC)
I also work at Hilton and we honor the Diamond members requests for a reservation even if we are 20 rooms oversold. It sucks but it happens. The rule is they have to make the reservation at least 48 hours in advance. If you miss that window you do not have to honor it.

My favorite is when we are trying to figure out who to walk and it can't be a diamond member. If you walk a diamond member you have to hand them $250 cash before they leave! How f*cked up is that?!!
Jul. 4th, 2007 01:48 am (UTC)
yeah they can call the diamond number...but most of them expect me to just cancel people myself...I'm not being personally held responsible for cancelling some poor person's reservation who was smart enough to make one in advance. I've had a former manager who would cancel people, and then leave me to deal with it...it is not fun having to deal with crap like that.
Jul. 4th, 2007 01:41 am (UTC)
Oh the "good old days" of HHonors. I worked for 2 Hilton Garden Inns and a Hampton Inn in Columbus. I had those types of people all the time. Now I work for a Wingate and we have the Trip Rewards program. It amazes me the amount of people that don't get that it is a point program and not a discount one. You would think they would understand that the higher the rate the more points they get. Most of the times it is business people that aren't even paying for ther own stays.
Jul. 4th, 2007 02:15 am (UTC)
I concluded long ago that I despise Trip Rewards. And now the bastards have my e-mail...

I stayed at a Super 8 a little while ago, but didn't use the employee discount (long story). Apparently, the clerk signed me up for TR. I didn't asked to be signed up. I didn't want to be signed up. Grr...
Jul. 4th, 2007 02:27 am (UTC)
I know a lot of hotels do that to pad their membership numbers. TR pays the hotel $5 for every new member that joins after the first 20 in a month. I refuse to do that because I feel it is unethical. Plus a lot of people don't want to advertise the fact they stayed at a hotel. (Especially when they are cheating on their spouses.)
Jul. 4th, 2007 02:00 am (UTC)
Ah, Diamond Members, basically the whole HHonors is the bane of my existence. I work at a Hampton, too, and I'd fucking die of shock if I actually went a day without having to explain that those are points cards and do not give you a discount.

I flat out refuse to cancel someone else's reservation for a Diamond member. They get huffy, but I don't care; that stupid card does not make you king shit in my hotel.
Jul. 4th, 2007 04:21 am (UTC)
Here at windgate
All we except is trip rewards, and the best we can do is.....only give you points if you stay at rack rate. LOL we give to shits about cards here. And if you book internet, no points for you!!! Muaaaa hahahahaha
Jul. 4th, 2007 04:35 am (UTC)
dear HHoners Diamond Member
I'm sorry that you are trying to book at a sold out hotel, but I just know you'll magicly remember the diamond desk number and cause me to have to walk another guest (even once another fellow diamond member). And that chances are, in my experience, you yourslef are not paying for the room, your company is. You're spoiled, get over yourself.
Jul. 4th, 2007 04:49 am (UTC)
Yea, when I worked for Embassy Suites I had a diamond member refuse to pay for his room because we temperaraly ran out of chips at the managers reception (they were restocked within 5 minutes). Good thing we had his cc on file anyways.
Jul. 4th, 2007 04:53 am (UTC)
*chuckles* Yeah. I work for Marriott and we've got Marriot Rewards. Member, Silver, Gold, Platinum, and Platinum Premier. And wouldn't ya know it, it's never the platinums or golds that are the *ahem* "dill holes", but the regular members and the silvers.

"I want a concierge room."

"I'm sorry sir/maam. We don't have concierge rooms here."

"But I'm a rewards member/silver. You have to give me one."

"Actually sir/maam, the information you got when you signed up clearly states that we only have to give you the upgrade if we have it available. We don't, since we're not a full service hotel, and I'd tell you that we didn't have any available even if we did, because you seem to have an overabundance of douche juice in your system. Now, if you'll kindly quit being a gay-tarded cockmonger, I'll be happy to show you to your room."

"But this is a Marriott. All Marriotts have 24 hour room service and concierge rooms. And my breakfast is free."

"No, sir/maam, that's not true. You seem to be mistaken us for people who give a shit about you and your comfort. Not, uh...not so much, no."
Jul. 4th, 2007 05:42 am (UTC)
We even get idiots who think Trip Rewards (Wyndham points program) cards give discounts.

"I'm sorry, the card does not give a discount. You earn points based on dollars paid for room rent during your stays and can redeem those points for free nights at any Wyndham Hotel."
"Well I want to pay in points."
"Your point balance is only 2000 and you cannot redeem them for free nights yet. When you reach the needed points you will need to arrange your free night stay with the 1-800 number."
Jul. 4th, 2007 09:49 pm (UTC)
Diamond members suck ass half the time. Next time some douche does that to you, politely tell him that the "giving him a room" bit is part of the 48 hour guarantee. He has to make his reservation AT LEAST 48 hours in advance. The day before? Doesn't work. AND to do it, he needs to call the Diamond Desk. Either they, or the hotel itself can do it for him. It's not something you will be able to do from your hotel. Also, if there is a special event happening in your city, and your GM has filled out the Extraordinary Demand Date form, then even the 48 hour guarantee is closed. Just a little tidbit of information for those who might want to know. :)
Oct. 19th, 2007 02:18 am (UTC)
( 15 comments — Leave a comment )


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