virginia plain ([info]train_in_vain) wrote in [info]hotel_workers,
2007-02-25 10:50:00
Dear guests:

The free internet we provide for you is a convenience, not a God-given right. I am sorry I don't have the power to magically bring the server back up to speed, but you'll just have to freaking live with it for now, because I'm not going to throw my back out trying to yank all those heavy stacked chairs from the storage room where our server's kept so I can reset it in hopes that this will fix the problem.

  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    switch

    Your reply will be screened

    Your IP address will be recorded 

     
    Help
  • 8 comments

[info]meldell

February 25 2007, 16:21:51 UTC 5 years ago

I second that statement. We switched phone companies a couple weeks ago and it seems the wireless is a bit slower than it what it used to be, though it still works fine. Of course one ass has to bitch that it's too slow every day and every day says he'll call tech support. Well just do that instead of whining to us all the time about it? It's a convenience AND it's free so stop your whiny ass bitching.

[info]curiouser1228

February 25 2007, 21:24:10 UTC 5 years ago

I work in tech support for a hotel chain that offers free high speed internet.

I get so sick of hearing, "The internet is slow. This isn't high speed."
Me: "The system here is 10 mbps.
Guest: "That's not fast."
Me: "It's faster than dial-up."

Jeez, people! It's free! Get a grip.

I feel your pain. It's also not fair for them to expect that the front desk person has any training to deal with the server or any of the internet equipment. We tell the guest service agents not to touch anything unless we expressly tell them to. If we're doing something in the system and they just arbitraily reset things because a guest tells them to that can screw it up big time.

Call tech support, that's what we're there for. That way WE can laugh at the stupid.

[info]angstiosis

February 25 2007, 23:37:35 UTC 5 years ago

They're spoiled. At home, all I have is 56k.

[info]vacant_dirty

February 26 2007, 06:29:17 UTC 5 years ago

Dayum?! 56K is YIKES.

[info]m0nkeyboy

February 26 2007, 08:27:14 UTC 5 years ago

Aww your internet is not working sir.........

well that sucks mine works just fine here at the desk hmmm I know if you stand in the hall way facing the Hilton you can log on to theres.

I love telling them that and our server is in the maintenance room un ubstructed so its easy to reset.

[info]tnjade

February 26 2007, 19:47:41 UTC 5 years ago

Re: Aww your internet is not working sir.........

We have users who find the other hotels' networks and want us to support them. No go. We also have guests at other properties who want us to support their connectivity to our network (big H), but that's kinda hard to do when we can't check their WAPs, wireless bridges, etc...

[info]m0nkeyboy

February 27 2007, 04:53:01 UTC 5 years ago

Re: Aww your internet is not working sir.........

um.... what? lol

Anonymous

February 26 2007, 17:14:31 UTC 5 years ago

at my property

We had issues where our free wireless didn't work for some, and they wanted a discount off the room-as it was advertised and not available.

Now we charge extra, $1/day $5/week- if it doesn't work for you, we happily refund your dollar, no questions asked.



Create an Account
Forgot your login or password?
Facebook Twitter More login options
English • Español • Deutsch • Русский…